Returns & Exchanges
At Ben Parkes Running, we want you to be fully satisfied with your gear. If your purchase isn't the perfect fit for your training, you can return or exchange items in original condition within 30 days of delivery.
Check Eligibility
Ensure your items are unworn, unwashed, and in their original packaging with all tags attached to qualify for a full refund or exchange.
Start Your Request
Email our support team with your order number and the reason for your return to receive a Return Authorization and the correct shipping address.
Package Your Gear
Securely pack the items and include your original packing slip. We recommend using a tracked shipping service to ensure your return reaches our warehouse safely.
Refund Processing
Once our team inspects the returned items, we will process your refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing